Responsible Gambling Tools
Whichever game you roll the dice on at MONOPOLY Casino, our priority is that you do so safely and responsibly. You can find a number of our responsible gambling tools here, including deposit limits and session reminders.
Game In Good Hands
You can be certain that you're in good hands when you sign up and play here. Check out our Game In Good Hands pledge, where you can find three important pillars: Trustworthy, Responsible and Rewarding.
To make sure that you are ‘Responsible’ when you play, you can find some tools that can help to keep you safe and in control. Session reminders can give you a notification when you've been for a while, and you can set deposit limits to cap what you spend over a period of time.
Do I Need The Tools?
We want all of our players to have fun when they play any of our games. So, if this isn't the case for you, it might be time to stop and think about some of the following questions.
Instead of going for just 'yes' or 'no' answers, try to think about whether the answer is 'never', 'sometimes', 'most of the time' or 'almost always', which will give you a clearer idea about your situation.
Have you bet more than you could afford to lose?
Have you found yourself needing to gamble with more money to get the same feeling of excitement?
If you lost money, did you log back in on another day to try to win back what you lost?
Have you ever borrowed money or sold anything to get money to gamble?
Do you feel like you might not be in control of your gambling?
Has gambling caused you any health problems, such as stress or anxiety?
Have people criticised your betting or told you that you had a gambling problem, regardless of whether you agreed?
Has your gambling caused any financial problems for you or your household?
Have you felt guilty about the way you gamble or what happens when you gamble?
If you answered either either 'never' or 'sometimes' to most of the above questions, it's likely that your gambling is under control. If you answered 'almost always' to the majority of the questions, then you might have a problem.
Have a chat with one of the members of our friendly Customer Service team about your experience, or for a more in-depth test, you can check out the self assessment tool with GamCare.
Which Responsible Gambling Tools Can I Use?
When you advance to any of our games, you can use one of our tools so that you can stay in control and enjoy your gambling in a responsible way. You can discover some of these tools below.
Deposit Limits
You can put a cap on the amount of money that you can add to your account with our deposit limits tool. This means that there will be a limit on the funds that you can deposit, either on a daily, weekly or monthly basis. If you reach the limit, you'll receive a notification. Should you have more than one account with us, or an account with any of the other casinos in our network, you must set deposit limits on each of these individually.
Session Reminders
Feel like you've been playing for too long? Use our session reminders tool and you'll receive a notification once you've been playing for 30 minutes, when it might be useful to have a break.
Session Limits
Alongside the session reminders, it’s worth checking out our session limits tool. Choose the maximum amount of time you can play on-site during a day, and when this period has expired, you won’t be able to wager until the limit refreshes.
Advance to your account settings to update session limits, though they can’t be increased until the current session ends. Reach out to our customer support team if you need any help, but remember they can't override or change any limits.
Account Self Exclusion
Need some time to reset? Our self exclusion tool can be used if you want to take more than six weeks off. You can self exclude for up to five years, and you can reactivate your account once this period has ended by contacting our Customer Service team.
Account Cool Off
If you feel like you need some more time away from playing, then use our account cool off tool. This means you won't be able to log in for a period of time, which can be from 24 hours up to six weeks. Just like with the deposit limits tool, you will have to cool off any other accounts you have individually.
Want to Avoid Adverts?
To turn off adverts, log in and head to the My Account page. You can then opt out of seeing adverts by altering your contact preferences. If you want to remove adverts from your social media feeds, have a look at GambleAware’s advice.
Gambling is for Adults Only
We're committed to making sure that minors are safe from gambling until they're old enough to enjoy it responsibly. Only people who are at least 18 years of age may open an account with MONOPOLY Casino.
We use a third party data reference company to perform an electronic verification in order to validate the age and identity of all of our members who wish to join. We reserve the right to ask for age verification information from you and hold your account until information proving you are an appropriate age is provided. If we find anyone under 18 years old, then we will null and void any bets placed and the winnings will be forfeited.
If you're a parent who wants to monitor and restrict the use of your computer’s access to the internet, we recommend the following tools: FOSI and Net Nanny.
Helpful Organisations and Groups
TalkBanStop is a service designed to help those experiencing problem gambling on their journey to recovery. It’s a partnership between GamCare, Gamban and GAMSTOP. Their helpline supplies free confidential information, advice and support 24 hours a day. You can call them on 0808 8020 133 or start a live chat now.
You can also access a free Gamban blocking software, and they'll talk you through how to register for self-exclusion from all online gambling companies licensed in Great Britain via GAMSTOP.
GambleAware provides information, advice and points people towards support to help keep them safe from gambling harms.
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harm. It is free to access the service across England, Scotland and Wales.
GamCare operates the National Gambling Helpline and offers confidential information, advice and support for anyone harmed by gambling in Great Britain.
Their help is available for free, 24 hours every day, if you call 0808 8020 133, use Live Chat, on WhatsApp using 020 3031 8881 and on Facebook Messenger. Advisers will listen and your conversation is confidential.
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
You can find more information other multi-operator self-exclusion schemes, including offline, listed here.
A fellowship of men and women who have joined together to share their experiences, try and solve their common problems and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only).
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
There is also a full list of financial services organisations in the UK that currently offer gambling blocks on debit cards available.